Cancellation Policy for Nepserve

Effective Date: 20 May 2026
Last Updated: 20 May 2026

This Cancellation Policy outlines the rules and procedures for cancelling service bookings made through Nepserve ("Nepserve", "we", "our", or "us"). By using the Nepserve platform, you agree to this Cancellation Policy.

1. Overview

Nepserve is a service booking platform that connects customers with independent service providers for maintenance and repair, beauty and health, cleaning, appliance repair, digital services, and other related services.

Customers may cancel bookings subject to the terms described below.

2. Customer Cancellation

A. Cancellation Before Service Provider Assignment

If a customer cancels a booking before a service provider has been assigned:

• The booking may be cancelled without penalty.
• Any eligible prepaid amount will be refunded according to the Refund Policy.

B. Cancellation After Service Provider Assignment

If a customer cancels after a service provider has been assigned but before the provider begins traveling to the service location:

• A cancellation fee may apply.
• The fee amount may vary depending on the service type and booking circumstances.

C. Cancellation After Service Provider Is En Route

If the assigned service provider has already started traveling to the service location:

• A partial refund may be provided.
• Travel or operational charges may be deducted from the refund amount.

D. Cancellation After Service Provider Arrival

If the service provider arrives at the scheduled location and:

• The customer is unavailable,
• The customer refuses the service, or
• The customer requests cancellation,

then the booking may be considered completed for cancellation purposes and no refund may be issued.

3. Rescheduling Bookings

Customers may request to reschedule a booking, subject to:

• Service provider availability,
• Advance notice requirements, and
• Operational limitations.

Nepserve does not guarantee that all rescheduling requests can be accommodated.

4. Service Provider Cancellation

A service provider may cancel a booking due to:

• Emergency situations,
• Safety concerns,
• Incorrect booking information,
• Unavailability,
• Force majeure events, or
• Other legitimate reasons.

When possible, Nepserve will attempt to arrange an alternative service provider.

5. Cancellation by Nepserve

Nepserve reserves the right to cancel bookings if:

• Fraudulent activity is suspected,
• Payment verification fails,
• Incorrect information is provided,
• The requested service violates applicable laws,
• Safety or security concerns arise,
• Service delivery becomes impossible due to circumstances beyond our control.

In eligible cases, refunds will be processed according to the Refund Policy.

6. No-Show Policy

A customer may be considered a "No-Show" if:

• The customer cannot be contacted,
• The customer is unavailable at the service location,
• Access to the location is not provided within a reasonable time.

In such cases:

• Cancellation charges may apply.
• Refund eligibility may be limited or unavailable.

7. Force Majeure

Neither Nepserve nor service providers shall be liable for delays, cancellations, or failure to perform services resulting from events beyond reasonable control, including:

• Natural disasters,
• Floods,
• Earthquakes,
• Government restrictions,
• Public emergencies,
• Strikes,
• Power outages,
• Internet disruptions,
• Severe weather conditions,
• Other unforeseen events.

8. Refunds Following Cancellation

Any refund resulting from a cancellation will be handled in accordance with the Nepserve Refund Policy.

Refund eligibility depends on:

• Timing of cancellation,
• Booking status,
• Service provider activity,
• Applicable charges and deductions.

9. Abuse of Cancellation Rights

Nepserve reserves the right to:

• Restrict booking privileges,
• Suspend accounts, or
• Terminate accounts

for users who repeatedly abuse cancellation features, make fraudulent bookings, or engage in misuse of the platform.

10. Changes to This Cancellation Policy

Nepserve may modify this Cancellation Policy at any time.

Changes become effective upon posting on the Nepserve application or website unless otherwise specified.

Continued use of the Services after changes are published constitutes acceptance of the updated policy.

11. Contact Us

For questions regarding cancellations, booking changes, or refund eligibility, please contact:

Nepserve Support
Email: support@nepserve.com.np