Effective Date: 20 May 2026
Last Updated: 20 May 2026
Welcome to Nepserve ("Nepserve", "we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use the Nepserve mobile application, website, and related services (collectively, the "Services").
Nepserve is a service booking platform that connects users with service providers for maintenance and repair, beauty and health services, cleaning services, appliance repair, digital services, and other related services.
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
When you create an account or use our Services, we may collect:
Since Nepserve provides nearby service booking functionality, we may collect:
Location information helps us:
You may disable location access through your device settings, but certain features may not function properly.
We collect information related to your use of the platform, including:
We may automatically collect:
When you contact us, we may collect:
We use your information to:
When you participate in our Refer & Earn program:
You should only refer individuals who are willing to receive such invitations.
We may share information with:
To complete bookings, we may share:
We may share limited information with trusted partners who help us operate our Services.
Payment-related information may be shared with authorized payment service providers to process transactions securely.
We may disclose information when required by law, regulation, court order, or government authority.
If Nepserve is involved in a merger, acquisition, restructuring, or asset sale, user information may be transferred as part of that transaction.
We retain personal information for as long as necessary to:
When information is no longer required, we will securely delete or anonymize it where reasonably possible.
We implement reasonable administrative, technical, and organizational measures to protect your information against:
However, no internet transmission or electronic storage system can be guaranteed to be 100% secure.
Depending on applicable laws, you may have the right to:
To exercise your rights, please contact us using the details below.
We may use cookies, SDKs, analytics tools, and similar technologies to:
You may control certain tracking technologies through your device or browser settings.
Nepserve is not intended for children under the age of 13 (or the minimum age required by applicable law).
We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take appropriate steps to delete such information.
Our Services may contain links to or integrations with third-party services. We are not responsible for the privacy practices of third parties.
Users are encouraged to review the privacy policies of any third-party services they use.
Your information may be processed and stored in locations where Nepserve, its service providers, or partners operate.
By using the Services, you consent to such transfers where permitted by law.
We may update this Privacy Policy from time to time.
When material changes are made, we will update the "Last Updated" date and may notify users through the application, website, email, or other appropriate methods.
Continued use of the Services after updates become effective constitutes acceptance of the revised Privacy Policy.
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact us:
Nepserve Support
Email: support@nepserve.com.np
